International Delivery

Air and Surface mail postage delivery service is available through SAPO (South African Post Office). The facility for insurance is available to selected countries only.


International Delivery by Courier

All countries (excluding Botswana, Lesotho, Namibia and Swaziland) that require delivery of their order by courier should arrange for collection of goods by their own appointed courier. International Delivery is by quotation only


Goods delivered to Countries outside South Africa are deemed to have been delivered by Healthmakers when there exists:

1. A waybill, addressed to the consignee, signed by the collecting courier company.
2. A receipt from SAPO (South African Post Office).
3. A signed delivery note.
4. A signed delivery note or waybill for collections arranged by the customer.

The options for international delivery are only. Postal delivery by Air or by Sea. Airfreight takes up to 2 weeks and Seafreight up to 3 months.
No claims can be made on Healthmakers after goods have been deemed to have been delivered.


Goods imported into foreign Countries

Goods ordered off this Online Store that are delivered to Countries outside South Africa may be subject to import duties and taxes. The price paid for the goods does not include these duties and taxes.


Tracking undelivered goods

Healthmakers will make every effort to retrieve goods and/or make valid claims on SAPO or Healthmakers' insurers for the benefit of the customer should dispatched goods go missing. This, however, does not imitate in any way that Healthmakers accepts liability for the loss of goods after they have been dispatched for delivery to the customer.


Insurance

Delivery from South Africa to Botswana, Lesotho, Namibia and Swaziland
Postal items are insured up to a maximum value offered by SAPO and are subject to SAPO's terms and conditions.


Delivery from South Africa to all other International Countries
1. The onus is on the customer to confirm whether postal insurance is available to the country of delivery before the goods are dispatched.
2. Make arrangements for their own insurance.


Insurance for customers goods on Healthmakers premises, for repair Should goods be lost or damaged by theft fire or by any other reason, Healthmakers will pay the customer a sum representative of either:
a. The value paid out by Healthmakers insurers OR
b. A percentage of the purchase price as a value calculated as the relationship between the age of the the item to it's life expectancy.
Warranties, Return and Refunds policy are in terms of The Consumer Protection Act 34 of 2005